Automatic Card Payments Terms

General Terms

1. Provider. Automatic card payments are offered by K.S.M. Trade Sp. z o.o., NIP/VAT PL5273128546, REGON 52957272900000, with registered address at Aleja Jana Pawla II 27, Warsaw, Poland, 00-867, operating Winservers.NET ("we", "us"). Customers may contact us through the contact channels published on the website or in the client cabinet.

2. Relation to the Terms and Conditions. These Automatic Card Payments Terms ("these terms") apply in addition to the Terms and Conditions. Terms defined there have the same meaning here. If these terms and the Terms and Conditions conflict on a question of automatic card payments, these terms apply to that question only. Everything else, including ordering, delivery, suspension, refunds and liability, stays governed by the Terms and Conditions.

3. Definitions. In these terms, "Order" means one specific service ordered by the customer, for example one VPS or one dedicated server; "Client Cabinet" means the customer panel used to manage orders, invoices and payment settings; "Renewal Invoice" means the invoice issued for the next Billing Period of an Order; "Saved Card" means the bank card the customer saved with the payment provider during a card payment; "Automatic Payments" means the setting, switched on per Order, under which we charge the Saved Card for the Renewal Invoices of that Order; "Subscribe" means the card-payment option on the invoice page in the Client Cabinet that pays the invoice and switches Automatic Payments on for that Order; and "Stripe" means the payment provider Stripe that processes card payments for Winservers.NET.

4. Payment provider and card data. Card payments are processed by Stripe. Winservers.NET does not store full card numbers or security codes. The card itself is stored by Stripe. Our billing keeps only the card brand, the last four digits and the expiry date, so that the customer can recognise the card in the Client Cabinet and in emails. Personal data is handled under the Privacy Policy.

What the Customer Agrees To

5. Automatic Payments are optional and per Order. Automatic Payments are switched on only by the customer and only for a specific Order. On the invoice page in the Client Cabinet the customer chooses between Subscribe (card payment with automatic renewal) and a one-time payment without automatic renewal. Nothing is pre-selected. After a one-time payment no card is charged automatically and every later invoice is paid by the customer manually. Switching Automatic Payments on for one Order does not switch them on for any other Order.

6. Authorisation to charge the Saved Card. By choosing Subscribe and paying, the customer authorises Winservers.NET to charge the Saved Card, without the customer being present and without a separate confirmation for each charge, for the Renewal Invoices of that Order (merchant-initiated recurring payments). The Saved Card is not used for anything else: not for other Orders, not for one-off add-ons or extras and not for any other invoice, unless the customer switches Automatic Payments on for that too.

7. Orders paid before Automatic Payments were introduced. Orders that were paid before Automatic Payments became available are not switched on automatically, and no card used earlier is charged. The customer is offered Subscribe on the next invoice of such an Order and decides then.

8. First payment and bank confirmation. The first card payment for the Order is made by the customer on the Stripe payment page. The customer's bank may require confirmation of this payment in the bank app or by another method (3-D Secure, as required by EU rules). Later automatic charges normally go through without confirmation. The bank may nevertheless ask for confirmation of an automatic charge; in that case the charge cannot be completed automatically and the customer has to pay the Renewal Invoice themselves by any available payment method.

When and How Often the Card Is Charged

9. Renewal Invoice and advance notice. The billing creates the Renewal Invoice 7 days before the end of the paid Billing Period and emails it to the customer's contact email. The email states the amount to be charged, the Saved Card (brand and last four digits) and the charge date, and contains a link to switch Automatic Payments off.

10. Charge date and frequency. The Saved Card is charged on the day the paid Billing Period ends, once per Billing Period of the Order. For a monthly Order this means one charge per month; for an Order with a longer Billing Period, one charge per such period.

11. Failed charges and retries. If a charge is declined or cannot be completed, the billing tries again 1 day and 3 days after the first attempt. There are at most three attempts per Renewal Invoice. After each failed attempt the customer receives an email and can pay the invoice manually by any available payment method at any time. If all attempts fail and the invoice remains unpaid, the rules for unpaid invoices in the Terms and Conditions apply, including payment reminders and, after the delay period, restriction or suspension of the service.

How the Amount Is Determined

12. Amount of the charge. The amount charged is the amount of the Renewal Invoice for the Order: the price of the Order at the time of renewal, including any discount active on the Order and any add-ons that are part of the Order. Nothing is added to the invoice amount by Winservers.NET for using Automatic Payments.

13. Currency and exchange rate. Invoices are issued in EUR. The Saved Card is charged in PLN. The PLN amount is the EUR invoice amount converted at the average (mid) EUR/PLN exchange rate of the National Bank of Poland (NBP) that the billing has on the charge date; the billing updates this rate daily. Because the exchange rate changes, the PLN amount may differ slightly from one Billing Period to the next even if the EUR price is the same. The customer's bank or card issuer may apply its own currency conversion fees or rates; these are outside our control.

14. Price changes. If the price of the Order changes, the new price applies to Automatic Payments only after the customer has been informed of the change under the Terms and Conditions. The Renewal Invoice email always shows the exact amount before the charge, so the customer can switch Automatic Payments off before the charge date if they do not agree with it.

Switching Off, Changing the Card and Cancelling

15. Switching Automatic Payments off. The customer can switch Automatic Payments off at any time on the Order page in the Client Cabinet or via the link in the Renewal Invoice email. Switching off takes effect immediately for all future charges. An invoice that has already been paid stays paid. Switching Automatic Payments off does not cancel the Order: the Order continues and its invoices have to be paid manually.

16. Removing the Saved Card. The customer can remove the Saved Card in the Client Cabinet at any time. When the card is removed, Automatic Payments with that card stop for every Order they were switched on for. To use Automatic Payments again, the customer pays the next invoice by card with Subscribe, which saves the new card.

17. Cancelling the Order. Cancelling the Order (Cancel Order in the Client Cabinet) stops all future automatic charges for that Order. Cancellation itself is governed by the Terms and Conditions.

18. Re-issued cards and change of card brand. If the customer's bank re-issues the Saved Card, for example with a new expiry date or number, Stripe may update the saved card details automatically and Automatic Payments continue. If the card brand changes, for example from Visa to Mastercard, Automatic Payments are paused and the customer has to confirm them again, by choosing Subscribe on the next invoice in the Client Cabinet, before any further automatic charge.

Availability, Records and Refunds

19. Who can use Automatic Payments. Automatic Payments are available to customers who can pay by card in the Client Cabinet. Card payment, and therefore Automatic Payments, is currently not offered to customers who have a company VAT number in their profile. Such customers pay their invoices by the other methods available in the Client Cabinet.

20. Record of the customer's agreement. When the customer switches Automatic Payments on by choosing Subscribe, the billing records the date and time, the IP address and the version of these terms that the customer accepted. This record is kept as evidence of the authorisation for as long as required by payment-network rules and applicable law.

21. Refunds and disputed charges. Refunds of automatic charges follow the Terms and Conditions. If the customer believes an automatic charge was made in error, they should contact support through the contact channels on the website and state the Order, the invoice number and the charge date. We review such requests under the complaints procedure of the Terms and Conditions. A payment dispute or chargeback opened with the bank does not by itself cancel an unpaid obligation.

Legal Terms

22. Consumer rights. Nothing in these terms limits the rights that a consumer has under mandatory Polish and EU law, including the rules on payment services and consumer contracts. If a provision of these terms conflicts with such a rule, the rule applies.

23. Governing law and complaints. These terms are governed by the laws applicable in Poland, subject to mandatory consumer protection rules that cannot be waived, in the same way as the Terms and Conditions. Questions, complaints and disputed charges are handled under the complaints procedure of the Terms and Conditions.

24. Changes to these terms. We may update these terms. The current version number and effective date are shown on this page. If a change materially affects customers who already have Automatic Payments switched on, we inform them by email or in the Client Cabinet before the change takes effect for their Orders. A customer who does not agree with a change can switch Automatic Payments off at any time before the next charge.

FAQ

Will my card be charged automatically if I pay once?

No. Automatic payments are switched on only when you choose Subscribe on the invoice page for a specific order. After a one-time payment every invoice is paid manually.

I paid my orders before automatic payments existed. Are they switched on?

No. Existing orders stay on manual payment. You can choose Subscribe on the next invoice if you want automatic renewal.

When exactly is the card charged?

On the day the paid period ends, once per billing period. The renewal invoice with the exact amount is emailed 7 days earlier.

Why is the amount in PLN different each month?

Invoices are in EUR and the card is charged in PLN at the National Bank of Poland mid rate on the charge date. The rate changes, so the PLN amount can differ slightly.

What happens if the charge fails?

The billing retries 1 day and 3 days later, at most three attempts per invoice, and emails you after each failed attempt. You can pay the invoice manually at any time.

How do I switch automatic payments off?

On the order page in the client cabinet or via the link in the renewal email. It takes effect immediately for future charges and does not cancel the order.

Does Winservers.NET store my card?

No. The card is stored by Stripe. Our billing keeps only the brand, the last four digits and the expiry date.